Q?How do I shop on Tumbling Birds?
A.

Browse the pages on our e-commerce site and simply click to place what you like in your shopping basket before proceeding to checkout. Alternatively you can order via email or telephone. We accept payment through PayPal, Streamline and BACs.

Q?How can I pay?
A.

You can pay for online orders through our online payment gateway, BACs transfer and PayPal we can also accept telephone orders.

Q?How will I know if you have my order?
A.

Prior to despatch we send out a confirmation e-mail and an invoice with your full order details and estimated delivery time.

Q?How does delivery work?
A.

All small orders within the UK are sent out first class via Royal Mail, larger orders via courier. If you’re buying for friends and family abroad, we use international delivery Royal Mail (please contact us for further information. We aim to despatch orders within 3–5 working days. All items are gift-boxed at no extra charge and so are suitable to be sent as gifts.

Q?How much does delivery cost?
A.

Postage and packing costs £4.50 for a small item and £8.50 for all larger items. P&P charges for parcels where more then one item is purchased will be shown on the checkout page before payment is requested.

Q?How long will delivery take?
A.

We aim to send all orders out as soon as we can, usually between 3–5 working days. However, as most of our products are hand made this can take a little longer at busy times such as Christmas. If you need an order urgently contact us before placing the order and we will do our best to get it to you on time. For bespoke items, we will give you an estimated delivery date at the time of ordering.

Q?How will I know if it fits?
A.

All sizes are to UK baby wear standards.

 

Size Age  Height Weight
Size 1 0–3 months up to 62cms 6.5kgs/14.5lbs
Size 2 4–6 months up to 69cms 8.0kgs/17.5lbs
Size 3 7–12 months up to 76cms 10.0kgs/22.0lbs
Size 4 13–18 months up to 83cms 11.5kgs/25.0lbs

Some items can be made in larger sizes. Please contact us to find out more.

Q?What happens if I want to return or exchange an item?
A.

We hope that you are happy with your purchase. However, if you’re not satisfied please return it to us within 14 days in its original condition with receipt and reason why and we will be happy to organise an exchange or refund. Any refund will be paid within 10 days of the receipt of the return item. Please bear in mind that responsibility for return items rests with you.

Q?What if I have a question about a product?
A.

Don’t hesitate to contact us either by telephone or email, and we will do our best to answer any questions that you may have.